CMBA5818

A majority of the people and physical assets of a company are involved in operations. The operations function represents the physical core of every company: The systems and processes that generate the goods and services to be sold to customers. World-class operations can lead to a significant and enduring competitive advantage. Failing operations mean low productivity and bad press at best, and company failure at worst. Understanding operations means understanding processes and supply chains. This course is designed to develop a basic framework to comprehend key design decisions and trade-offs within that context. As such, the course encompasses both manufacturing and service operations. Course also highlights why successful supply chain and operations management has to be strategic in nature, and how the operations function relates to other business functions such as marketing or product development.