SCO6091

This course introduces the tools and problem solving techniques for process improvement. While organized around the DMAIC (Define, Measure, Analyze, Improve, and Control) terms used in Six Sigma, the class will also include concepts from Root Cause Analysis and Lean Thinking. While our focus is on implementing process improvements from a manager’s perspective, numerous technical tools to identify and implement process improvements, plus the quantitative methods used to identify capacity capabilities, utilization rates, and bottlenecks will be presented through a series of problems and practical exercises. In addition, the course will consider broader aspects of process improvement that includes an understanding organizational change, the importance of Change Management, and aligning process improvements with strategy.

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